Refund Policy

We value customer satisfaction and aim to provide reliable service. This Refund Policy explains when refunds may be approved.

Eligibility for Refunds
Refunds may be considered if:

• The order is cancelled before processing or delivery

• The customer is charged incorrectly

• The order is not delivered as confirmed

• A technical or system error occurs during payment

Non-Refundable Cases
Refunds will not be provided if:

• The order is completed and confirmed successfully

• The customer changes their mind after order completion

• Incorrect information is provided by the customer

• Cash on Delivery (COD) orders are completed successfully

Refund Method

• Refunds will be processed using the original payment method where possible (AR Wallet, ABA).

• AR Wallet refunds will be returned to the AR Wallet balance.

• Refund processing may take 7–14 business days, depending on the payment provider.

How to Request a Refund
To request a refund, please contact our support team and provide:

• Order ID

• Payment method

• Reason for the refund request

Our team will review and respond accordingly.

Policy Changes
We reserve the right to update this Refund Policy at any time without prior notice.